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Data privacy policy

We are obligated by law to notify you of the storage of information, the type of information, its intended purpose, and our identity. We will also notify you regarding when the information is transmitted for the first time and the type of information transmitted. This data privacy policy applies only to the content on our servers and does not extend to websites linked to our site.

Smartphone app

§ 1 Information protected by law

The provisions of German law regarding data privacy and protection apply to personally identifiable information, which is comprised of the particular details or material circumstances relating to a person who has been or is able to be identified. Such information includes, for example, name, postal address, e-mail address, or even usage data such as IP address.

§ 2 General information

The information collected by us or our business partners is used solely for the purpose of fulfilling contracts; it is collected, stored, and processed as described below.

§ 3 Automatic and anonymous collection, processing, and use of information

The company CombiRisk Risk-Management GmbH, Maximilianstrasse 53, 80530 Munich, Germany, info@combirisk.de, VAT ID no. DE 224666984, business registration no. HRB 143686, stores information as follows:

  • When you start the app for the first time, this triggers the generation of an application identifier (“App ID”). No personally identifiable information is associated with this ID. Every time you start up the app, a time stamp is recorded together with the anonymous identifier.
  • The app allows you to set up a profile with a subscription keyed to a location. When the profile is set up, the App ID is linked on the server with the following information:
    • type of device, operating system and app version
    • The geographical coordinates, name of the locality and the smartphone’s registration ID for the particular platform for notification purposes
  • When locations are added, locality details (coordinates, name of locality) are stored and linked with the smartphone’s registration ID for the particular platform for notification purposes.
  • When the Guardian Angel feature is turned on, this triggers the smartphone to determine the actual location. However, this will only be communicated to the server if the location changes by at least 2 kilometers, and will occur no sooner than five 5 minutes from the last transmission. Only the most recently updated location of the device is stored on the server.
  • Notifications are sent using Google Cloud Messaging for Android, Apple Push Notification Service for iOS and Windows Notification Service for Windows Phones using the smartphone’s registration ID.

When information is retrieved, the device communicates directly with the servers, employing end-to-end encryption by means of HTTPS. During this process, the device’s anonymized IP address is recorded in the log data. The IP address is anonymized using the proven method of truncating the last octet.

No cookies, no sessions and no market research data are collected, stored or utilized.

Changes to information and its content are stored in anonymized form for a period of up to 6 months at maximum to ensure the availability of the necessary support services and system enhancements.

The servers are located in German data centers.

All information stored for an app will be deleted automatically if

  • there is no access via the app for a year.
  • the app was deleted from the device and the deletion was detected.

§ 4. 4. When support is requested and the App ID and an e-mail address are provided and transmitted, this can cause the information to be associated with a particular person.

Such a link can only be established by a support representative.

Diese Verknüpfung kann nur durch einen Support-Mitarbeiter erfolgen.

After support tickets are closed, support requests are deleted.

§ 5 5. Contract fulfillment

It may become necessary to disclose your information to companies that work with us to provide the service or fulfill contracts. These companies are:

  • Fraunhofer-Institut für Offene Kommunikationssysteme FOKUS, Kaiserin-Augusta-Allee 31, 10589 Berlin, Germany, info@fokus.fraunhofer.de, VAT ID no. DE 129515865, business registration no. VR 4461
  • VKBit Betrieb GmbH, Maximilianstrasse 53, 80530 Munich, Germany, business registration no. HRB 213050

Your information will not be disclosed to any third party except to the extent required to complete business transactions.

§ 6 Disclosure to government institutions and agencies

We will disclose information to duly authorized government institutions and agencies only to the extent we are required to do so by law or on the basis of a court order.

§ 7 Your right to information

You have the right to know about stored information, including the source and recipient of your information and the purpose for which it was processed.

Please send your inquiries in writing to:

CombiRisk Risk-Management GmbH
Maximilianstrasse 53
80530 München

SMS / E-mail service

§ 1 Information protected by law

The provisions of German law regarding data privacy and protection apply to personally identifiable information, which is comprised of the particular details or material circumstances relating to a person who has been or is able to be identified. Such information includes, for example, name, postal address, e-mail address, or even usage data such as IP address.

§ 2 General information

The information collected by us or our business partners is used solely for the purpose of fulfilling contracts; it is collected, stored, and processed as described below.

§ 3 Automatic and anonymous collection, processing, and use of information

The company CombiRisk Risk-Management GmbH, Maximilianstrasse 53, 80530 Munich, Germany, info@combirisk.de, VAT ID no. DE 224666984, business registration no. HRB 143686, stores information as follows:

  • The sender’s phone number sent automatically by the mobile device serves as an identifier
  • The postal code provided by the resident for notifications
  • An e-mail address, if provided (optional)
  • Furthermore, the time and date of receipt of any text message to subscribe, to change a subscription, or to cancel a subscription is also recorded.
  • When notifications are sent, the time and date, the phone number, and – only if provided – the e-mail address are stored together with the text of the message sent.

Changes to information and its content are stored in log files for a period of up to 6 months at maximum to ensure the availability of the necessary support services and system enhancements.

The servers are located in a German data center.

All information associated with a phone number is deleted automatically if

  • a cancellation text message requesting the deletion is received from the user
  • when messages are sent out, the system detects that the phone number is no longer assigned to anyone

§ 4. Personally identifiable information collected, processed and used for a particular purpose

When a support ticket is opened, unrequested personally identifiable information may be communicated by the user. Such information will not be processed.

After support tickets are closed, support requests are deleted.

§ 5 Contract fulfillment

It may become necessary to disclose your information to companies that work with us to provide the service or fulfill contracts. These companies are:

  • Fraunhofer-Institut für Offene Kommunikationssysteme FOKUS, Kaiserin-Augusta-Allee 31, 10589 Berlin, Germany, info@fokus.fraunhofer.de, VAT ID no. DE 129515865, business registration no. VR 4461
  • VKBit Betrieb GmbH, Maximilianstrasse 53, 80530 Munich, Germany, business registration no. HRB 213050

Your information will not be disclosed to any third party except to the extent required to complete business transactions.

§ 6 Disclosure to government institutions and agencies

We will disclose information to duly authorized government institutions and agencies only to the extent we are required to do so by law or on the basis of a court order.

§ 7 Your right to information

You have the right to know about stored information, including the source and recipient of your information and the purpose for which it was processed.

Please send your inquiries in writing to:

CombiRisk Risk-Management GmbH
Maximilianstrasse 53
80530 München

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